Code, InfoSec and Server Stuff
Views are my own and not my employer's
This is how I setup Certification Authority Authorization (CAA) DNS record(s) to prevent https cert issue/misuse on my domain and 1 sub domain.
Read the full article here: https://fearby.com/article/setup-a-certification-authority-authorization-caa-dns-records-to-prevent-https-cert-issue-misuse/
On February 22nd 2017 CAA’s that issue https certificates are required to check what CAA’s are allowed to issue HTTP’s certificates for a website. To limit who can create HTTP’s certificates for your site all you need to do is specify a number of DNS records.
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Before adding DNS CAA records ensure you have enabled DNSSEC for extra security, this is not needed to setup CAA records but it’s a good idea.
DNSSEC Explained
Read my post here on setting up DNSSEC with Cloudflare here.
Namecheap allows you do set DNSSEC with 1 click (making the above guide not required unless you use Cloudflare).
First, test DNSSEC on your website here: https://dnssec-analyzer.verisignlabs.com/ (I already have DNSSEC enabled)
I use Namecheap for buying domains and HTTP’s certs (you can buy a new domain here). Namecheap allow you to easily enable DNSSEC and CAA DNS records.
Read Namecheap’s CAA guide here.
Scott Helme tagged a great write up on CAA here.
CAA is probably the best bang for buck you’re going to get! https://t.co/pvThaQ8qFl
— Scott Helme (@Scott_Helme) March 14, 2019
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Go to https://dev.ssllabs.com/ssltest/ and scan your website
You will see if CAA is enabled after the https test is complete (scroll past the rating)
In my case CAA records were not detected.
I logged into Namecheap, clicked Manage domain and clicked the Advanced DNS tab
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Here are records for my main domain (allowing Comodo/Sectigo HTTP’s certificates only)
1 2 3 4 5 6 7 | Type, Host, Value, TTL CAA Record @ 0 issue "comodoca.com" Automatic CAA Record @ 0 issue "comodo.com" Automatic CAA Record @ 0 issue "usertrust.com" Automatic CAA Record @ 0 issue "trust-provider.com" Automatic CAA Record @ 0 issue "sectigo.com" Automatic |
Here is my record allowing a sub domain (allowing Lets Encrypt HTTP’s certificates only)
1 2 3 | Type, Host, Value, TTL CAA Record audit.fearby.com 0 issue "letsencrypt.org" Automatic |
It is also possible to setup email alerts of CAA violations where CAA’s support it. I setup a caa@fearby.com email alias.
1 2 3 4 | Type, Host, Value, TTL CAA Record audit.fearby.com 0 iodef "mailto:caa@fearby.com" Automatic CAA Record@ 0 iodef "mailto:caa@fearby.com" Automatic |
Image of my final Namecheap DNS config.
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I visited https://dev.ssllabs.com/ssltest/ and performed a final scan.
Pass 🙂
I do have real time remote server monitoring reporting on https presence and uptime, read the post here.
Plug(s)
Thanks for reading.
Revision History
v1.1 Plugs
v1.0 initial Post
Here is how I set NGINX to the development branch to get more frequent updates and features over the stable branch
Read the full article here: https://fearby.com/article/updating-nginx-to-the-development-branch-to-get-more-frequent-updates-and-features-over-the-stable-branch/
Updating NGINX to the development branch (on Ubuntu) to get more frequent updates and features over the stable branch
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Aside
I have a number of guides on moving away from CPanel, Setting up VM’s on UpCloud, AWS, Vultr or Digital Ocean along with installing and managing WordPress from the command line. View all recent posts here https://fearby.com/all/
Now on with the post
Warning
Backup your Nginx and Server before making any changes. The Nginx development branch is quite stable but anything can happen. If your site is mission critical then stay on the stable branch.
Nginx Branches
By default, you will most likely get the stable branch of Nginx when instaling and updating Nginx. I have been running the stable version for the last few years but was made aware of a DDoS vulnerability in Nginx.
Here is a good write-up on development merges into the stable branch.
Nginx Updates
Widely-used #Nginx server releases versions 1.15.6 and 1.14.1 to patch two HTTP/2 implementation vulnerabilities that might cause excessive memory consumption (CVE-2018-16843) & CPU usage (CVE-2018-16844), allowing a remote attacker to perform #DoS attackhttps://t.co/1Z3JoghoBr pic.twitter.com/qQ3pOFD1Lk
— The Hacker News (@TheHackersNews) November 9, 2018
I was aware recently of a DDoS bug affecting Nginx and the recommendation was to update ot Nginx 1.15.6 development branch (or 1.14.1 stable branch).
A few days ago no 1.14.1 update was available but a 1.15.6 was, should I switch to the development branch to get updates earlier?
Reminder to update your #nginx installations to the 1.14.1 stable or the 1.15.6 mainline versions for critical security patches released this week. #NGINXPlus customers, see instructions for updating based on the patch released 10/30 https://t.co/KitsOWIJkb
— NGINX, Inc. (@nginx) November 8, 2018
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Recent Nginx Changes
Here are the recent changes to Nginx: http://nginx.org/en/CHANGES
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 | Changes with nginx 1.15.6 06 Nov 2018 *) Security: when using HTTP/2 a client might cause excessive memory consumption (CVE-2018-16843) and CPU usage (CVE-2018-16844). *) Security: processing of a specially crafted mp4 file with the ngx_http_mp4_module might result in worker process memory disclosure (CVE-2018-16845). *) Feature: the "proxy_socket_keepalive", "fastcgi_socket_keepalive", "grpc_socket_keepalive", "memcached_socket_keepalive", "scgi_socket_keepalive", and "uwsgi_socket_keepalive" directives. *) Bugfix: if nginx was built with OpenSSL 1.1.0 and used with OpenSSL 1.1.1, the TLS 1.3 protocol was always enabled. *) Bugfix: working with gRPC backends might result in excessive memory consumption. Changes with nginx 1.15.5 02 Oct 2018 *) Bugfix: a segmentation fault might occur in a worker process when using OpenSSL 1.1.0h or newer; the bug had appeared in 1.15.4. *) Bugfix: of minor potential bugs. Changes with nginx 1.15.4 25 Sep 2018 *) Feature: now the "ssl_early_data" directive can be used with OpenSSL. *) Bugfix: in the ngx_http_uwsgi_module. Thanks to Chris Caputo. *) Bugfix: connections with some gRPC backends might not be cached when using the "keepalive" directive. *) Bugfix: a socket leak might occur when using the "error_page" directive to redirect early request processing errors, notably errors with code 400. *) Bugfix: the "return" directive did not change the response code when returning errors if the request was redirected by the "error_page" directive. *) Bugfix: standard error pages and responses of the ngx_http_autoindex_module module used the "bgcolor" attribute, and might be displayed incorrectly when using custom color settings in browsers. Thanks to Nova DasSarma. *) Change: the logging level of the "no suitable key share" and "no suitable signature algorithm" SSL errors has been lowered from "crit" to "info". Changes with nginx 1.15.3 28 Aug 2018 *) Feature: now TLSv1.3 can be used with BoringSSL. *) Feature: the "ssl_early_data" directive, currently available with BoringSSL. *) Feature: the "keepalive_timeout" and "keepalive_requests" directives in the "upstream" block. *) Bugfix: the ngx_http_dav_module did not truncate destination file when copying a file over an existing one with the COPY method. *) Bugfix: the ngx_http_dav_module used zero access rights on the destination file and did not preserve file modification time when moving a file between different file systems with the MOVE method. *) Bugfix: the ngx_http_dav_module used default access rights when copying a file with the COPY method. *) Workaround: some clients might not work when using HTTP/2; the bug had appeared in 1.13.5. *) Bugfix: nginx could not be built with LibreSSL 2.8.0. Changes with nginx 1.15.2 24 Jul 2018 *) Feature: the $ssl_preread_protocol variable in the ngx_stream_ssl_preread_module. *) Feature: now when using the "reset_timedout_connection" directive nginx will reset connections being closed with the 444 code. *) Change: a logging level of the "http request", "https proxy request", "unsupported protocol", and "version too low" SSL errors has been lowered from "crit" to "info". *) Bugfix: DNS requests were not resent if initial sending of a request failed. *) Bugfix: the "reuseport" parameter of the "listen" directive was ignored if the number of worker processes was specified after the "listen" directive. *) Bugfix: when using OpenSSL 1.1.0 or newer it was not possible to switch off "ssl_prefer_server_ciphers" in a virtual server if it was switched on in the default server. *) Bugfix: SSL session reuse with upstream servers did not work with the TLS 1.3 protocol. Changes with nginx 1.15.1 03 Jul 2018 *) Feature: the "random" directive inside the "upstream" block. *) Feature: improved performance when using the "hash" and "ip_hash" directives with the "zone" directive. *) Feature: the "reuseport" parameter of the "listen" directive now uses SO_REUSEPORT_LB on FreeBSD 12. *) Bugfix: HTTP/2 server push did not work if SSL was terminated by a proxy server in front of nginx. *) Bugfix: the "tcp_nopush" directive was always used on backend connections. *) Bugfix: sending a disk-buffered request body to a gRPC backend might fail. Changes with nginx 1.15.0 05 Jun 2018 *) Change: the "ssl" directive is deprecated; the "ssl" parameter of the "listen" directive should be used instead. *) Change: now nginx detects missing SSL certificates during configuration testing when using the "ssl" parameter of the "listen" directive. *) Feature: now the stream module can handle multiple incoming UDP datagrams from a client within a single session. *) Bugfix: it was possible to specify an incorrect response code in the "proxy_cache_valid" directive. *) Bugfix: nginx could not be built by gcc 8.1. *) Bugfix: logging to syslog stopped on local IP address changes. *) Bugfix: nginx could not be built by clang with CUDA SDK installed; the bug had appeared in 1.13.8. *) Bugfix: "getsockopt(TCP_FASTOPEN) ... failed" messages might appear in logs during binary upgrade when using unix domain listen sockets on FreeBSD. *) Bugfix: nginx could not be built on Fedora 28 Linux. *) Bugfix: request processing rate might exceed configured rate when using the "limit_req" directive. *) Bugfix: in handling of client addresses when using unix domain listen sockets to work with datagrams on Linux. *) Bugfix: in memory allocation error handling. |
Development branch changes are made every few weeks and stable branch changes are made less often.
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Updating Nginx
Normally you update Nginx bu running an update and upgrade
1 | apt-get update && apt-get upgrade |
Restart Nginx for good measure
1 | /etc/init.d/nginx restart |
Checking NGINX Version
1 2 | nginx -v nginx version: nginx/1.14.1 |
Changing your repository to the development branch
I changed ot the development branch by running
1 | sudo add-apt-repository ppa:nginx/development |
Update and upgrade Nginx
1 | apt-get update && apt-get upgrade |
Restart Nginx for good measure
1 | /etc/init.d/nginx restart |
Checking NGINX Version
1 2 | nginx -v nginx version: nginx/1.16.6 |
Removing the stable Nginx repository
Run this command to remove the stable branch of Nginx
1 | sudo add-apt-repository -r ppa:nginx/stable |
Check to see if the development branch is listed
1 2 | grep -r --include '*.list' '^deb ' /etc/apt/sources.list* |grep nginx /etc/apt/sources.list.d/nginx-ubuntu-development-bionic.list:deb http://ppa.launchpad.net/nginx/development/ubuntu bionic main |
Good luck and I hope this guide helps someone
Ask a question or recommend an article
Revision History
v1.0 Initial post
Here is how you can update to PHP 7.2.12 on Ubuntu. PHP has a support page that declares the support date ranges and support types: http://php.net/supported-versions.php
How to install PHP 7.2.latest on Ubuntu 16.04/ Ubuntu 18.04/Debian etc/
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I have a number of guides on moving away from CPanel, Setting up VM’s on UpCloud, AWS, Vultr or Digital Ocean along with installing and managing WordPress from the command line. PHP is my programming language of choice.
PHP has a support page that declares the support date ranges and support types: http://php.net/supported-versions.php
A version of PHP is either actively supported, security fix supported or end of life. Read this post to check WordPress for PHP compatibility.
From time to time vulnerabilities come up that require PHP updates to be applied.
Multiple flaw found in #PHP, most severe of which could allow arbitrary code execution
Affected Versions:
PHP 7.2 —prior to 7.2.5
PHP 7.1 —prior to 7.1.17
PHP 7.0 —prior to 7.0.30
PHP 5.0 —prior to 5.6.36https://t.co/TtiqXePoHuUpgrade to the latest version of PHP immediately
— The Hacker News (@TheHackersNews) May 1, 2018
#PHP 7.2.12 has been released https://t.co/iNXGYTs0PX
— Neustradamus (@neustradamus) November 9, 2018
Source Link here
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I have guides on setting up PHP 7 here on Digital Ocean, here on AWS and here on Vultr. I have tried upgrading to PHP 7.1 in the past with no luck (I forgot to change something and rolled back to 7.0).
FYI: I have a guide on setting up PHP child workers so the output from some commands below may be different than yours. Here are the steps I performed to install PHP 7.2 alongside 7.0 then switch. to 7.2.
Backup your system
Do perform a Snapshot or Backup before proceeding. Nothing beats a quick restore if things fail.
Note: Use this information at your own risk.
Updating php 7.2.12 to 7.2.12
Update your Ubuntu systems
1 | apt-get update && apt-get upgrade |
Updating from an older php (e.g 5.x, 7.1, 7.1 to say 7.2.12)
Backup PHP
1 2 | cd /etc/php zip -r php7.0backup.zip 7.0/ |
Install Helper
This software provides an abstraction of the used apt repositories. It allows you to easily manage your distribution and independent software vendor software sources. More Info
1 | apt-get install python-software-properties |
Add the main PHP repo (more information)
1 | add-apt-repository ppa:ondrej/php |
Update the package lists
“In a nutshell, apt-get update doesn’t actually install new versions of the software. Instead, it updates the package lists for upgrades for packages that need upgrading, as well as new packages that have just come to the repositories.” from here
1 | apt-get update |
List Installed Packages (optional)
1 | dpkg -l |
Install PHP 7.2
1 | apt-get install php7.2 |
Install common PHP modules
1 | apt-get install php-pear php7.2-curl php7.2-dev php7.2-mbstring php7.2-zip php7.2-mysql php7.2-xml |
Install PHP FPM
1 | apt-get install php7.2-fpm |
Update all packages (may be needed to update from php 7.2.4 to 7.2.5)
1 | sudo apt-get upgrade |
Edit your NGINX sites-available config
1 2 | sudo nano /etc/nginx/sites-available/default # I set: fastcgi_pass /run/php/php7.2-fpm.sock; |
Edit your NGINX sites-enabled config
1 2 | sudo nano /etc/nginx/sites-enabled/default # I set: fastcgi_pass unix:/var/run/php/php7.2-fpm.sock; |
I edited these lines
1 2 3 4 5 | location ~ \.php$ { ... fastcgi_pass unix:/var/run/php/php7.2-fpm.sock; ... } |
Edit your PHP config (and make desired changes)
1 | sudo nano /etc/php/7.2/fpm/php.ini |
Edit your PHP pool config file (as required). See this guide here.
e.g.
> cgi.fix_pathinfo=0
> max_input_vars = 1000
> memory_limit = 1024M
> max_file_uploads = 8M
> post_max_size = 8M
1 | sudo nano /etc/php/7.2/fpm/pool.d/www.conf |
Make sure you set: listen = /run/php/php7.2-fpm.sock
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Set PHP 7.2 as the default PHP
1 | update-alternatives --set php /usr/bin/php7.2 |
Check your PHP version
1 | php -v |
Reload PHP
1 | sudo service php7.2-fpm reload |
Reload NGINX
1 2 3 | nginx -t nginx -s reload /etc/init.d/nginx restart |
Check the status of your PHP (and child workers)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 | sudo service php7.2-fpm status ● php7.2-fpm.service - The PHP 7.2 FastCGI Process Manager Loaded: loaded (/lib/systemd/system/php7.2-fpm.service; enabled; vendor preset: enabled) Active: active (running) since Fri 2018-05-04 19:02:27 AEST; Docs: man:php-fpm7.2(8) Process: 123456 ExecReload=/bin/kill -USR2 $MAINPID (code=exited, status=0/SUCCESS) Main PID: 123456 (php-fpm7.2) Status: "Processes active: 0, idle: 10, Requests: 0, slow: 0, Traffic: 0req/sec" Tasks: 11 Memory: 30.5M CPU: 10.678s CGroup: /system.slice/php7.2-fpm.service ├─16494 php-fpm: master process (/etc/php/7.2/fpm/php-fpm.conf) ├─16497 php-fpm: pool www ├─16498 php-fpm: pool www ├─16499 php-fpm: pool www ├─16500 php-fpm: pool www ├─16501 php-fpm: pool www ├─16502 php-fpm: pool www ├─16503 php-fpm: pool www ├─16504 php-fpm: pool www ├─16505 php-fpm: pool www └─16506 php-fpm: pool www |
Check your website.
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Troubleshooting
Guides that helped me.
https://thishosting.rocks/install-php-on-ubuntu/
Check your log files
1 | tail /var/log/nginx/error.log |
Debug FPM Service
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 | systemctl status php7.2-fpm.service ● php7.2-fpm.service - The PHP 7.2 FastCGI Process Manager Loaded: loaded (/lib/systemd/system/php7.2-fpm.service; enabled; vendor preset: enabled) Active: active (running) since Sun 2018-05-06 00:18:55 AEST; 7min ago Docs: man:php-fpm7.2(8) Process: 123456 ExecReload=/bin/kill -USR2 $MAINPID (code=exited, status=0/SUCCESS) Main PID: 123 (php-fpm7.2) Status: "Processes active: 0, idle: 10, Requests: 44, slow: 0, Traffic: 0req/sec" Tasks: 11 Memory: 212.6M CPU: 12.052s CGroup: /system.slice/php7.2-fpm.service ├─438 php-fpm: master process (/etc/php/7.2/fpm/php-fpm.conf) ├─441 php-fpm: pool www ├─442 php-fpm: pool www ├─443 php-fpm: pool www ├─444 php-fpm: pool www ├─445 php-fpm: pool www ├─446 php-fpm: pool www ├─447 php-fpm: pool www ├─449 php-fpm: pool www ├─450 php-fpm: pool www └─451 php-fpm: pool www May 06 00:18:55 server systemd[1]: Stopped The PHP 7.2 FastCGI Process Manager. May 06 00:18:55 server systemd[1]: Starting The PHP 7.2 FastCGI Process Manager... May 06 00:18:55 server systemd[1]: Started The PHP 7.2 FastCGI Process Manager. |
Remove PHP 7.0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 | sudo apt-get purge php7.0-common Reading package lists... Done Building dependency tree Reading state information... Done The following packages were automatically installed and are no longer required: libaspell15 libauthen-pam-perl libc-client2007e libio-pty-perl libmcrypt4 librecode0 libtidy-0.99-0 libxmlrpc-epi0 linux-headers-4.4.0-109 linux-headers-4.4.0-109-generic linux-headers-4.4.0-112 linux-headers-4.4.0-112-generic linux-headers-4.4.0-87 linux-headers-4.4.0-87-generic linux-headers-4.4.0-96 linux-headers-4.4.0-96-generic linux-image-4.4.0-109-generic linux-image-4.4.0-112-generic linux-image-4.4.0-87-generic linux-image-4.4.0-96-generic linux-image-extra-4.4.0-109-generic linux-image-extra-4.4.0-112-generic linux-image-extra-4.4.0-87-generic linux-image-extra-4.4.0-96-generic mlock Use 'sudo apt autoremove' to remove them. The following packages will be REMOVED: php7.0-cli* php7.0-common* php7.0-curl* php7.0-fpm* php7.0-gd* php7.0-imap* php7.0-intl* php7.0-json* php7.0-mbstring* php7.0-mcrypt* php7.0-mysql* php7.0-opcache* php7.0-pspell* php7.0-readline* php7.0-recode* php7.0-sqlite3* php7.0-tidy* php7.0-xml* php7.0-xmlrpc* php7.0-xsl* |
PHP 7.0 Removed 🙂
Remove other unused packages
1 | sudo apt autoremove |
At the time of writing (November the 18th 2018) PHP 7.2.12 is the latest version of PHP and PHP 7.3 will be out at the end of the year.
Good luck and I hope this guide helps someone
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Ask a question or recommend an article
Revision History
v1.4 Updated the post to mention PHP 7.0 EOL
v1.3 Updated to add PHP 7.2.12 information
v1.2 PHP 7.2.9 and PHP 7.2 updates
v1.1 Remove PHP 7.0 steps
v1.0 Initial post
Here is a quick guide to show you how to add two-factor auth login protection to WordPress with YubiCo hardware YubiKeys and or 2FA authenticator app
Read the full article here: https://fearby.com/article/add-two-factor-auth-login-protection-to-wordpress-with-yubico-hardware-yubikeys-and-or-2fa-authenticator-app/
Here is a quick guide to show you how to add two-factor auth login protection to WordPress with YubiCo hardware YubiKeys and or 2FA authenticator app
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This post aims to show you how you can use a Yubico YubiKey NEO hardware-based two-factor authentication device to improve authentication and logins to OSX and other software and services.
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Background
Although I am a developer I do like security related topics and I try and do as much as I can to secure my systems and applications. Reading the Multi-Factor Authentication Wikipedia page has all the details on Multi-Factor authentication.
I have been a big fan of 1Password to generate strong and unique passwords for separate accounts for a while now. Read my guide on upgrading from a standalone 1Password licence to a 1Password subscription. I love generating unique and complex passwords with 1Password.
But what happens if someone gets access to my 1password vault? Yubico has a catalogue of support services that I can use Yubikeys with to have, 1password is one supported service 🙂
I want to add Yubico protections with these services.
Etc
Final Warning
Do not attempt to activate Two Factor Authentication on a system unless you…
Murphy’s Law: “Anything that can go wrong will go wrong”
You never know when a Two Factor Authentication Key may die or an Authenticator app or a Mac/PC may stop working so always have a backup method just in case.
General
General Yubico YubiKey Setup guides https://www.yubico.com/setup/
Buying a Yubico YubiKey
International visitors can buy a YubiKey from the official store here. Australian readers can buy a key locally here. I grabbed 2x YubiKey YubiKey Neo 4 (with NFC) for $50 USD (about $75 AUD) each.
This blog post will aim to show how you can set up a primary key and backup key for use on macOS and other apps to add hardware-based two-factor authentication to logins.
Authenticator Apps
You can use Google Authenticator, Yubico Authenticator or freeOTP from https://freeotp.github.io
Plugging the YubiKey into macOS Mojave
First I read this guide: https://www.yubico.com/works-with-yubikey/catalog/macos/
1) I plugged in my Yubico Neo key into my USB slot.
2) I closed the Keyboard setup window that appeared (I guess the YubiKey is a kind of a keyboard to allow inserting of challenge-response character streams into apps and websites).
3) I followed the basic troubleshooting page and confirmed that the key was being detected (yes it was.)
4) I followed this guide to test U2F functionality and this guide to test OTP functionality. Web pages and Google Chome can talk to the plugged-in YubiKey(s).
I was prompted to register a UTF deice (and create an account)
I was prompted to (insert) and touch my Yubico key.
Google Chome asked for some permissions first.
FYI: Chrome 67 is recommended to securely allow the reading of UbiKey’s from web pages. Only allow sites you trust access to your USB devices and use a modern browser.
Success, Chrome could now see my YubiKey and my device was now verified.
Technical data is available to let you know what is going on in the background. I am not going to break down how this works but Yubico has in-depth whitepapers and documentation if you are interested.
Nice
Configuring OSX
I logged into my Mac with the account that I was going to secure.
I performed a complete time machine backup before proceeding. If you lock yourself out you will need to restore OSX from a Time Machine backup.
I Read the “Using Yubico Pluggable Authentication Module (PAM) with Challenge-Response” login guide: https://www.yubico.com/wp-content/uploads/2016/07/yubico_YubiKeyMacLoginGuide_en.pdf
I downloaded the Download the YubiKey Manager
I downloaded the yubikey-manager from here so I could configure the keys to use “HMAC-SHA1 Challenge-Response”.
Oops, I downloaded the wrong tool, good to know this one exists though.
I will update what this tool does in future (update firmware?)
I Downloaded the Yubikey Personalization Tool
I went back to the Yubico download page and downloaded the Personalization tool.
Many options are available here.
It’s time to configure a primary and backup (duplicate YubiKey) for use with macOS etc.
Enable Challenge Response
I opened the YubiKey Personalization Tool, Inserted my primary key, clicked the Settings tab, and in the Logging Settings group, selected Log configuration output and Yubico format.
I then clicked on the Challenge Response Tab, clicked the HMAC-SHA1 button, selected Configuration Slot 2, ticked “Program Multiple YubiKeys“, changed the “Parameter Generation Scheme = Same for all Keys“, Selected “Fixed 64 byte input” under “HMAC-SHA1 Parameters” and generated a new key (wrote it down).
Under “Configuration Protection” then I selected Enable Protection” I then visited here and generated a 6 digit string to convert to hex array (with spaces (e.g: “70 61 73 73 77 64”)).
Warning: If you set an access code and later forget it, you cannot make any programming changes to this YubiKey. You would need to buy another YubiKey.
I clicked on Write Configuration
If you chose Configuration Slot 1 you will receive a warning about not saving over Configuration Slot 1 due to Yubico VIP/Symantec, I personally do not trust Symantec or the https://vip.symantec.com/ service due to Symantec issuing non-compliant certificates for use on websites. Yubico allows you to swap configuration slots if want to keep the configuration data.
On the output of the first write, I was prompted to save a file. I saved this to “secretkey.csv” onto the Desktop.
When the write to my primary key was successful, I ejected it then inserted my backup key and wrote the same configuration data to it too (on Configuration Slot 2).
Testing the HMAX-SHA1 Challenge
I open the YubiKey Personalization Tool, then click the Tools tab and click Challenge Response. Choose Configuration Slot 2, I selected HMAC-SHA1. I typed a sample input challenge (e.g “hello world”) and clicked Perform.
I noticed the Yubico key touch panel was flashing. I pressed the button, then a response appeared below the input textbox. I copied this response text then insert your second key and perform the same test so I could compare the responses (they should be the same). They were.
If the responses don’t match rewrite the configuration to your primary and secondary keys and ensure the same key and secret was used for both keys.
FYI: I rewrote configuration a few times until I got it right.
Installing the Pluggable Authentication Module (PAM) on macOS
I re-read the Mac login guide here as I don’t want to lock myself out of my Mac.
I opened the Yubico Software Download page here and clicked Computer Login Tools and downloaded the PAM for Mac.
I installed the PAM package and verified the package installation with this command.
1 | ls -al /usr/local/lib/security |
Output:
Text Output:
> drwxr-xr-x 3 root wheel 96 9 Oct 10:29 .
> drwxrwxr-x 74 simon admin 2368 9 Oct 10:29 ..
> -rwxr-xr-x 1 root wheel 143172 20 Apr 21:13 pam_yubico.so
Backup macOS
Again I ensured my Mac was backed up with Time Machine.
I logged in to my Mac with the account I wanted to be protected with the Yubico YubiKeys.
I ran the following command in terminal
1 | mkdir –m0700 –p ~/.yubico |
I double checked that my Yubico key(s) were set up for challenge response (above).
I inserted my Uubico key and ran this command
1 | ykpamcfg -2 |
Feel free to read the “ykpamcfg” manual here. The yubico-pam source code is located here.
Output:
The contents of “/Users/simon/.yubico/challenge-#######” looked like (I replaced 232 random chars with #’s below). The filename ended with my keys serial number.
v2:########################################################################################################################################################################################################################################:10000:2
Next, I was supposed to copy the challenge output from ykpamcfg to /var/root/.yubico/challenge-[YUBIKEY SERIAL NUMBER] with this command..
1 | sudo cp /var/root/.yubico/challenge-[YUBIKEY SERIAL NUMBER] /Users/[USERNAME]/.yubico |
But I had this error.
1 | No such file or directory |
Weird as the source file existed?? macOS issues?
I Opened /Users/[USERNAME]/.yubico/challenge-[YUBIKEY SERIAL NUMBER] in the nano editor (sudo elevated process) and saved the file to /var/root/.yubico/challenge-[YUBIKEY SERIAL NUMBER].
I reopened my terminal and verified the contents of /var/root/.yubico/challenge-[YUBIKEY SERIAL NUMBER]. The file is now there.
Permissions on the file is “-rw——-“. Good.
I inserted my second backuP key and re-ran “ykpamcfg -2” and copied the file to “/Users/simon/.yubico”
I verified the file contents
1 2 | sudo cd /var/root/.yubico/ ls -al |
Output
Text Output:
> drwxr-xr-x 4 root wheel 128 9 Oct 09:50 .
> drwxr-x— 12 root wheel 384 9 Oct 09:39 ..
> -rw-r–r– 1 root wheel 244 9 Oct 09:50 challenge-#######
> -rw-r–r– 1 root wheel 244 9 Oct 09:42 challenge-#######
Snip from: https://www.yubico.com/wp-content/uploads/2016/07/yubico_YubiKeyMacLoginGuide_en.pdf
“Program at least two YubiKeys when implementing a requirement for authentication with a YubiKey on your Mac. If you configure only one YubiKey and something happens to the YubiKey, you must restore the Mac from a Time Machine backup that you created before editing the authorization file before you can log back in to your account. ”
Reading the guide regarding multiple accounts (setting up a Key for each login). I have 5 logins on my Mac but when this works I will disable the other accounts from logging in.
Enable the use of the Yubico key when the screensaver is deactivated on macOS
I opened a terminal and edited “/etc/pam.d/screensaver ” (I use the easier nano editor)
1 | sudo nano /etc/pam.d/screensaver |
I added this line
1 | auth required /usr/local/lib/security/pam_yubico.so mode=challenge-response |
auth[7 spaces]required[7 spaces]/usr/local/lib/security/pam_yubico.so mode=challenge-response
I saved the file ( [CTRL+O], [CTRL+X] ) and exited nano.
I tested my screensaver and no extra protection was provided (the screensaver just exited).
I rebooted, still no change?
I reinstalled the PAM module.
Silly me, I needed to enable the password on the screensaver to then activate the /etc/pam.d/screensaver entries.
I enabled the screensaver passwords
I am now prompted to enter my password and inset and tap my Yubico Key on screensaver exit (on both keys). Awesome.
Next, I need to enable this at macOS login.
Enable the use of the Yubico key at macOS Login
I edited /etc/pam.d/authorization file with nano in the terminal
1 | sudo nano /etc/pam.d/authorization |
I added the same line as was added to the file /etc/pam.d/screensaver
1 | auth required /usr/local/lib/security/pam_yubico.so mode=challenge-response |
auth[7 spaces]required[7 spaces]/usr/local/lib/security/pam_yubico.so mode=challenge-response
I saved the file ( [CTRL+O], [CTRL+X] ) and exited nano.
Now let’s log out and test this.
It’s working.
Excellent
Add Two Factor Authentication to 1Password
Here is a guide on using the Yubico YubiKey with 1Password. This directed me to https://support.1password.com/yubikey/
I downloaded the Yubico Authenticator app on macOS and installed it.
After I inserted my primary Key I received a “No Credentials Found”message.
I logged into https://my.1password.com/signin and clicked My Profile.
I clicked More Actions then Turn On Two-Factor Authentication
I added the generated QR code details to the Android Authenticator and macOS Yubico Authenticator app. At first, I could not scan the QR code in macOS (was Mojave blocking this?), I manually entered the details (after confirming them from the Android app QR code scan).
Details:
Now, 1Password web and the desktop app are asking for the 2-factor code (generated in the Yubico Authenticator app after I insert my YubioKey).
Nice
I logged off and I was not prompted for my Two Factor code?
Snip from: https://support.1password.com/two-factor-authentication/
“Your 1Password account is now protected by two-factor authentication. From now on, you’ll need to enter a six-digit authentication code from your authenticator app when you sign in to 1Password on a new device.”
I logged in to 1Password from Google Chrome on Android and indeed I was prompted for a two-factor auth code form the Yubico Authenticator app (with a KubiKey inserted).
Add Two Factor Authentication to Dropbox
I read https://www.yubico.com/works-with-yubikey/catalog/dropbox-personal/. Dropbox also has setup instructions here.
I logged into Dropbox and went to Settings then Security then clicked Add next to Security Keys
I started the Wizard, entered my Dropbox password, then inserted my YubiKey.
Name the Key
I added my Primary and Backup Key(s)
I logged out and back in and no Security Key prompt?
I am using Chrome and had cleared past browsers from the Dropbox list of web browsers at https://www.dropbox.com/account/security
I discovered that I need to set the primary authentication method to Use Mobile App (My Bad, it would be nice if Dropbox set this as default after I added the keys).
I added the Dropbox QR code to the Yuboico Authenticator app
I was asked to enter a 6 digit code from my Yubico Authenticator app to verify the working link. I inserted my YubiKey into my machine to show the code.
Now Dropbox is configured 🙂
Success
I now have to insert my primary key when logging into Dropbox
I need to find a way to copy my Authenticator credentials to my Backup Key from my Primary key
Add Two Factor Authentication to Twitter
I read https://www.yubico.com/works-with-yubikey/catalog/twitter/ (Setup Instructions)
1) Login to Twitter
2) Open your Settings and Look For Security
3) Click Start
4) Enter Your Password
5) Accept and enter any SMS codes if you set up SMS Two Factor codes via SMS
6) Click “Review your login verification methods”
7) Click “Setup Key”
8) Insert Your YubiKey and follow the prompts to activate it.
9) Now the key will be requoted to log in to Twitter
Testing Two Factor Login to Twitter
I logged out of and back into Twitter but the SMS Two Factor Authentication method was still active?
I tried to disable the SMS method in Twitter but two factor was disabled altogether and the registered key was deleted. I re-added my key 🙁
I solved this by choosing “Choose a different verification method” when logging in then choosing “Use your security key“, Twitter then accessed my YubiKey and further login attempts used the key instead of SMS 🙂 I could use an Authenticator code but they YubiKey touch method is quicker.
Done
It would be nice if Twitter allowed multiple keys to be used to log in?
Add Two Factor Authentication to Google, Google cloud, Gsuite etc
I read https://www.yubico.com/works-with-yubikey/catalog/google-accounts (Instructions https://myaccount.google.com/).
Adding two Factor authentication details to Google was not easily accessible at Google so I Googled (lol) this https://support.yubico.com/support/solutions/articles/15000006418-using-your-yubikey-with-google
I loaded: https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome
I clicked Get Start
I clicked Choose Another Option (not SMS Two factor)
Clicked Security Key
As prompted I inserted my key and allowed access to it.
I named the Key
I repeated the steps and added my 2nd key.
Done
I logged out my https://myaccount.google.com and logged back in and I was prompted to insert my YubiKey
Nice
I did try and login to my google GSuite account at https://admin.google.com but it did not prompt me to insert a key. I will do this next.
Add Two Factor Authentication to GSuite
I logged into the GSuite admin interface at https://admin.google.com/ I generated some backup codes in case I need them in the future.
I checked my main admin user account and I could see the 2 google security keys synced through from Google.
I then searched GSuite for “Two Factor” and loaded the “Enforcement” Page
I enabled “Turn On Enforcement Now”
I enabled “Only Security Keys”
I logged out and back into https://gsuite.google.com/ TWICE and no security key prompt.
Silly me: I forgot to click save at the bottom of the screen and it appears there is a 24-hour delay?
Add Two Factor Authentication to GMail
This is already done (above), GSuite email takes up to 24 hours to become active, GMail is instant.
Add Two Factor Authentication to Google Analytics
I can’t see an option to turn Two Factor Auth on in Google Analytics 🙂
I did send feedback to the Google Analytics team.
Add Two Factor Authentication to Google Adsense
I can’t see an option to turn Two Factor Auth on in Google Adsense either 🙂
I did send feedback to the Google AdSense team.
Add Two Factor Authentication to Github
I logged into Github, opened my Settings and clicked Security then Enable two-factor authentication
Click Setup using an app save the recovery codes.
Open the Yubico Authenticator app (ensure you can see the QR Code in GitHub)
In the Yubico Authenticator, App click File then Scan QR Code
The GitHub details should be added to the Authenticator
Two Factor via authenticator tokens is enabled and now I can see a Keys options,
I clicked Add next to security keys then Register New Device, I gave the key a name then clicked Add.
I added both keys then I Logged out and back in and two factor was enabled by YubiKey 🙂
Add Two Factor Authentication to Debian servers in the cloud (SSH)
Read Setup two-factor authenticator protection at login on Ubuntu or Debian
Add Two Factor Authentication to Ubuntu servers in the cloud (SSH)
Read Setup two-factor authenticator protection at login on Ubuntu or Debian
YubiKey Support
There are loads of Yubico support articles here: https://support.1password.com/yubikey/
Yubico Developer Info
A GitHub repository of source code is located here: https://github.com/Yubico
Other developer related pages here
Securing WordPress
Read this guide on Securing WordPress with 2FA (YubiKey insertion or Authenticator app).
I found a good WordPress plugin to handle 2FA logn methods.
I am prompted to insert my YubiKey after logging into WordPress.
Nice
Java Code to use the Yubico YubiKey in software (challenge mode)
todo: I will add this section soon.
Yubico has Java repository that contains a Java library with an accompanying demo server, as well as a JAAS module, to validate YubiKey OTP’s (One-Time Passwords).
https://developers.yubico.com/yubico-java-client/
PHP Code to use the Yubico YubiKey in software (challenge mode)
todo: I will add this section soon.
Yubico has PHP library ad source code but it has not been updated in 3 years. I cannot get this working on PHP 7.2.
https://github.com/Yubico/php-yubico
Using Yubico YubiKeys as 2fA with one-time Passwords.
The YubiKeys can be used to store and generate one time passwords.
Read more about 2fa here
Here is a good plugin to tell you what sites use 2fa as you browse: https://2fanotifier.org
I have used my YubuKeys to store dozens of 2fa One time password son sites
e.g Namecheap
I enabled 2fa OTP (over phone/SMS 2fa) at Namecheap
Recovery info and backup
Always setup, and obtain backup access codes (or set alternate two-factor login methods) to software and know how you can disable YubiKey 2FA logins if needed.
Read more on YubiKey data backup policy here.
Copy Yubico Authenticator credentials to my Backup Key from my Primary Key
My Primary and Secondary YubiKeys have different Authenticator credentials (I need to sync them)
Set a YubKey Password (Yubico Authenticator App)
You can set a YubiKey Password so limit access to Two Factor Linked Accounts in the Yubico Authenticator. Nice.
Now when you insert the YubiKey you will be prompted for a password Before Two Factor tokens are displayed.
Find a YubiKey Device Quiz
Use this quiz to find the right YubiKey for you: https://www.yubico.com/quiz/
Final Warning
Do not attempt to activate Two Factor Authentication on a system unless you…
Murphy’s Law: “Anything that can go wrong will go wrong”
You never know when a Two Factor Authentication Key may die or an Authenticator app or a Mac/PC may stop working so always have a backup method just in case.
Issue(s)
Thunderbird email on Google Chrome (accessing GSuite) is not accepting the key.
It is prompting…
But it is not recognising the key (no matter how many times I insert or press the key)?
It appears Thunderbird 52 may not support keys yet, May have to wait until release 60.
I installed Thunderbird 63 (BETA) from https://www.thunderbird.net/en-US/channel/
After I installed Thunderbird it asked for my Security Key, accepted it and asked for further permissions.
I can now read my email in Thunderbird with my YubiKey
Links
YubiCo Device Comparison Chart: https://www.yubico.com/products/yubikey-hardware/compare-yubikeys/
Email Subscription form YubiCo: https://pages.yubico.com/email_subscription.html
Conclusion
Thunderbird issues (solved by installing a BETA).
Not all apps have the same method (some have Authenticator App only) and some have YubiKey Insert/Touch, some allow one key or multiple keys.
The only issue is my Huawei Mate 9 phone is a little flakey at reading NFC (fixed: I just have to tap for 5 seconds)
I have attached the YubiKeys to a dog chain’s and they live around my neck.
Version History
v1.1 Added authenticator/Namecheap 2fa info.
v1.0.1 YubiKey Backup Policy and comparison chart
v1.0.0 WordPress
v0.8.1 authenticator apps
v0.8.0 Draft: Debian/Ubuntu and many other changes
v0.7.0.1 Draft: Issue – Thunderbird Issue Solved
v0.7.0 Draft: Issue – Thunderbird Issue
v0.6.9 Draft: Protected GitHub
v0.6.9 Draft: Unable to Protect Google AdSense and Analytics
v0.6.8 Draft: Protected Google Gmail (https://gmail.com)
v0.6.7 Draft: Protected Google GSuite (https://gsuite.google.com/ and https://admin.google.com/)
v0.6.6 Draft: Protected Google (https://myaccount.google.com/)
v0.6.5 Draft: Protected Twitter
v0.6 Draft: Set a YubKey Password (Yubico Authenticator App)
v0.5 Draft: Sync Authenticator credentials?
v0.4 Draft: Protected Dropbox
v0.3 Draft: Protected 1Password
v0.2 Draft: Protected macOS Login
v0.1 Draft: Protected macOS Screensaver
This post is for Telstra (to help a 10+-week investigation into Telstra NBN issues).
This post has been split up to make this page load faster: Read [Part 1] [Part 2] [Part 3] [Part 4] [Part 5]
Unresolved Issues with Telstra
Status
I was already with NBN (FTTN, ISP Name redacted) on a 50/20 Megabit plan and Telstra promised fibre to the house (FTTP) instead of FTTN and this is what happened (still unfolding…).
Advertisement:
Telstra NBN (FTTN)
You can read my change over from ADSL 2 to NBN posts here. I was paying for a 50 Megabit Down and 20 Megabit up plan and it was not very after 5 months. I am not into torrenting unless downloading essential Raspberry Pi images or Linux ISO images. I needed a faster and more reliable internet connection and phone line.
My landline was down for 30 days and because I had a stroke recently (all good touch wood) a working phone line is very important. My previous provider said they can’t escalate issues unless the data line is completely down. Some days the internet was fine other days it was terrible.
I was sent a number of routers from my previous ISP to try an diagnose the dead landline and bad NBN speeds.
I was sick of the poor speeds of FTTN NBN. I was frequently talking to my previous NBN provider and had to perform daily router reboots. Some days NBN 50 Megabit seemed like being on a modem on a good day or ADSL1 on a bad day.
All support calls with my previous ISP support usually went one of two ways
The landline stopped working and we got used to rebooting the router multiple times a day.
NBN is having troubles?
NBN woes signal boom in fixed wireless broadband internet (1 in l 6 NBN connections fail.
1st Telstra Inquiry
On the 30th June 2018, I chatted with Telstra to investigate Telstra NBN options.
General Info | |
| Duration (actual chatting time) | 00:40:54 |
| Operator | TelstraOperator (real name redacted) |
Telstra Chat Transcript (*** = “*** removed delayed replies for readability ***”. Some numbers have been pre redated by Telstra?, Telstra Typo’s not corrected.)
P.S The real name provided by the Telstra Operator has been replaced with TelstraOperator (as I promised to hide names when asking for permission to post the conversation on my blog).
fyi: Alison and myself (Simon) are married.
> Info: Thank you for choosing Telstra 24×7 Live Chat. A representative will be with you shortly. At the conclusion of your chat please take a few moments to give us some feedback on your experience today.
> Info: All agents are currently assisting others. Thank you for your patience.
> Info: You are now chatting with TelstraOperator.
> TelstraOperator: Welcome to Telstra, this is TelstraOperator one of the sales representatives. How may I help you today?
> TelstraOperator: Hello Alison how are you?
> Alison: (***Asked about switching NBN to Telstra***)
> Alison: Do you we need to leave the current provider or can we transfer?
> TelstraOperator: Could you please provide me your account /home number with complete name and Date of birth? I will quickly have a look.
> …
> Alison: (*** I provided my addresss ***)
> Alison: (*** I provided my landline ***)
>TelstraOperator: I Thought you are existing Telstra customer
> Alison: Telstra mobile but (Previous ISP Name) phone
> Alison: We want the phone and nbn to be on Telstra with mobile number
> …
> TelstraOperator: Thank you for the address, and yes while palcing the order you will get a option to enter your deatails, so our team will cancel your current broadband plan and switch to Telstra.
> Alison: Nice
> TelstraOperator: Thank you, (Please allow me a moment while i check the same in our system.)
> Alison: Ok
> Alison: I have an optus phone I am willing to switch ove too
> Alison: Over
> TelstraOperator: Greta, yes you can switch your number as well with us.
> TelstraOperator: After running the serviceability check it was found that Telstra will be able to provide you service via NBN which is the fastest fiber optic based technology we offer, and with our NBN plan you will get 50 mbps speed .
> Alison: Are you sure it’s fibre optic?
> TelstraOperator: Great! Based on the information you have provided today, I would like to offer you _ our $79 plan for ***** gb data per month + new smart modem free , and pay as you go calls, however if you want the cals so you can add our calling pack any time for $10 unlimited loclam national ,Aus mobile calls .
> TelstraOperator: And yes its a fibre optic .
> Alison: Our nbn at present is copper vdsl
> Alison: sounds great
> Alison: Do we pay extra to upgrade our house line to fibre from copper?
> TelstraOperator: Thank you, and like to
> TelstraOperator: iNFORM*
> TelstraOperator: Like to inform*
> Alison: What deals can we get with a landline phone, nbn 50/20/***** and 1 or 2 mobiles a month?
> Alison: Sounds good, thanks
> TelstraOperator: After sign up our $79 plan our team will come to your place to set up our service for you,and there is only one time fee of $99 for activtion feeand this fee will be add on your firts bill , so no need to pay any thing right now , and this fee will cover all like set up , line connection technical team visiting etc.
> TelstraOperator: And yes on $79 plan you can add mobile plan as well any time .
> …
> Alison: Can you double check please the fibre optic, is this to the house or nbn cabinet?
> TelstraOperator: Sur
> TelstraOperator: sure*
> Alison: Can I share these awesome details on my blog? So sick of (*** Previous ISP Name ***) NBN
> TelstraOperator: Thank you for waiting, as I have checked and confirm with my team as well, so yes fibre optic its availabl.
> TelstraOperator: Order Processing You will have to place an order from the Telstra website itself, I will help you with the process whenever you are ready.
> Alison: fibre to the house?
> …
> TelstraOperator: Yes , You can connect to the nbn™ network via Fibre to the Curb technology.
> TelstraOperator: Fibre.
> Alison: Oh, so it’s not fibre to the house but copper from the house to the node then fibre the exchange from the node
> TelstraOperator: Yes, but do noty worry.
> TelstraOperator: As I have inform you
> Alison: yes fibre or copper from the house? Huge differences.
> TelstraOperator: That after signup the plan our team will come to your place to do all teh set up from your streret to your house
> TelstraOperator: With a fibre .
> Alison: Sorry to be a pain and ask for clarification but it’s copper from the house to the node not fibre. Answers being blogged here for other to read https://fearby.com/article/upgrade-adsl2-fttn-nbn-national-broadband-network-australia-journey/
> TelstraOperator: I understand it’s been an inconvenience and I’m sorry., but let me explain .
> Alison: Not sure it’s legal for you to say I can get fibre nbn when it’s copper to the node?
> TelstraOperator: As I have inform that our team will set up the service from your street to your home, it means our team will do the new cabling from your strtyee to your home, of fibre .
> Alison: FttN or FttC
> TelstraOperator: For thaat reason only there is one time fee of $99 .
> Alison: Awesome
> Alison: Do we pay for the fibre from our house to the street? Our driveway is 80m long
> …
> Alison: Nice, based on your advice of new fibre and price, we will signup ASAP, do you have a reference number we can use to lock this in?
> TelstraOperator: Thank you we can sign up the plan now as well
> TelstraOperator: And after sign u p the plan our team will call you with i 24 hours for the confirmatoin.
> TelstraOperator: Order Processing You will have to place an order from the Telstra website itself, I will help you with the process whenever you are ready.
> Alison: I need to confirm we can exit our nbn plan from the current provider first
> Alison: do you have a reference number for this chat?
> Info: The chat transcript will be sent to: simon@fearby.com at the end of your chat.
> : ThatTelstraOperator’s fine , no worries please take your time,and once your ready so please feel free to chat back with us
> TelstraOperator: I hope I have replied all your queries successfully?
> Alison: It has, awesome news tekstea
> Alison: telstra
> TelstraOperator: Thank you,I have a small favour to ask.
> TelstraOperator: It has been a pleasure serving you, please take a few moments to give us some feedback on your experience today. Please Initiate the End Chat Session Now, by clicking the (+) sign, and Select the ‘End Chat Conversation’ and you can also get a copy of our chat transcript by selecting ‘Email Transcript’ button.
> TelstraOperator: Thank you,I am glad I was able to assist. Is there anything else I could help you with today?
> Alison: Yep, can I share this info on my personal blog? happy to blur out names.
> TelstraOperator: yes of cource you camn
> Info: The chat transcript will be sent to: simon@fearby.com at the end of your chat.
> TelstraOperator: can*
> …
Summary
I was left thinking that I was being offered fibre to the house (FTTP – fibre laid up my driveway).
Telstra promise of Fibre (FTTN)?
Street to the house cabling (Fibre).
Fibre to the house sounds awesome.
Advertisement:
Exiting my contact with my previous ISP
I asked my previous ISP to release me from the contract I was in (given the ongoing issues)
My previous ISP called and said that I can leave the contract 🙂
2nd Telstra Inquiry (and switchover to FTTN)
On the 3rd of July 2018, I contacted Telstra Chat to confirm fibre again and to switch over if it was fibre.
General Info | |
| Duration (actual chatting time) | 00:47:30 |
| Operator | TelstraOperator (real name redacted) |
Telstra Chat Transcript (*** = “*** removed delayed replies for readability ***”. Some numbers have been pre redated by Telstra?, Telstra Typo’s not corrected.)
P.S The real name provided by the Telstra Operator has been replaced with TelstraOperator (as I promised to hide names when asking for permission to post the conversation on my blog).
> Info: Thank you for choosing Telstra 24×7 Live Chat. A representative will be with you shortly. At the conclusion of your chat please take a few moments to give us some feedback on your experience today.
> Info: You are now chatting with TelstraOperator.
> TelstraOperator: Welcome to Telstra, this is TelstraOperator one of the sales representatives. How may I help you today?
> TelstraOperator: Hello Simon , how are you?
> Simon Fearby: Hello, (Previous ISP Name Redacted) just said I can exit a 50/20 NBN contract early so I can switch to Telsta NBN (Connect Plus)
> Simon Fearby: Shall I cancel with (Previous ISP Name Redacted) then signup with Telstra to make things smoother or transfer and have Telstra pull the number etc?
> TelstraOperator: That’s good to know, and good choice of plan, Sure I Telstra sure provide teh service,and Telstra will cancel yourt current (Previous ISP Name Redacted) plan as well .
> TelstraOperator: While placing the order you will get a option to enter your (Previous ISP Name Redacted) details
> Simon Fearby: So I should signup with Telstra, enter address and number and then have Telstra pull services then call (Previous ISP Name Redacted) to ensure all is cancelled?
> Simon Fearby: Nice.
> TelstraOperator: Yes corret .
> TelstraOperator: Can I have your complete address to perform a serviceability check for you?
> Simon Fearby: I cant wait, Telstra’s service sounds great.
> Simon Fearby: (*** I provided my addresss ***)
> TelstraOperator: Thank you, in our $79 plan you will gte ***** gb data per month+ new smart modem free , no calls included , however if you want the calls so you can add our $10 calling pack for ulnimited local, natioanl ,Aus mobile calls .
> Simon Fearby: Thanks
> Simon Fearby: We dont make many calls. 🙂
> Simon Fearby: So we signup online?
> TelstraOperator: After running the serviceability check it was found that Telstra will be able to provide you service via NBN which is the fastest fiber optic based technology we offer, and with our NBN $79 plan you will gte 50 mbps speed.
> Simon Fearby: Do we pay extra for fibre to be installed?
> TelstraOperator: Once the order will be placed, soon you will receive an email and SMS about the package details. The plan/bundle will be activated in your account within 5 to 7 business working days based upon cabling work required . The necessary devices will be sent within 5-7 business working days, and if you want in urgent so while placing the order you can select connect me soon option.
> TelstraOperator: NO , There is only one time cost for $99 for activtion fee, and thsi fee will be add on your First bill so no need to pay any thing right now , and this fee will cover all like set up, line connectiojn , technical team visiting etc.
> Simon Fearby: Thanks for your information, this has made me decide switch 🙂
> TelstraOperator: Great, Order Processing You will have to place an order from the Telstra website itself, I will help you with the process whenever you are ready.
> Simon Fearby: Will do tonight.
> Simon Fearby: Thanks TelstraOperator
> TelstraOperator: Sure, but I like to suggest to go right now
> TelstraOperator: Because I will be there online for you
> Simon Fearby: go and get connected?
> TelstraOperator: So if you stuck in ay question so i can help you
> …
> TelstraOperator: So you can sign up the plan any time .
> Simon Fearby: Just to confirm we dont need to pay for the fibre optic trench form the cabinet to the house up our driveway?
> TelstraOperator: No need to pay any extra
> TelstraOperator: The $99 wil cover all.
> TelstraOperator: will *
> Simon Fearby: Im happy to switch now, just got the ok.
> TelstraOperator: Awesome, so shall we go a head to sign up the $79 plan ?
> Simon Fearby: Yep.
> TelstraOperator: Sure captain .
> TelstraOperator: https://www.telstra.com.au/broadband/plans-bundles
> Simon Fearby: Lets do this
> …
> TelstraOperator: please visit the above link to sign up the $79 p;lan
> Simon Fearby: done
> TelstraOperator: After visit the link, please enter your address.
> Simon Fearby: I can self install
> TelstraOperator: Yes
> : You have to select self install option.
> TelstraOperator: When you click ‘select’, it will take you to the online order form. You will have to fill the details and pass me the Order Reference Number that is generated after the order is placed successfully for further processing.
> Simon Fearby: doing now 🙂
> Simon Fearby: Whats “Registered Priority Assistance customer.”?
> TelstraOperator: Sure,please take your time, and once you done, please pass me the order id munnuimber for the further process, and Thank you. I am there online in case you need any help.
> TelstraOperator: We offer Priority Assistance which is a free service designed to help customers who have (or are living with someone who has) a diagnosed life threatening medical condition and whose life may be at risk without access to a fully operational phone service. Eligible customers can register for Priority Assistance and we will install a Priority Assistance customer’s first home phone line at their address as quickly as possible.
> Simon Fearby: just confirming phone bundle
> TelstraOperator: Yes
> Simon Fearby: can i select the $10 unlimited calls option later?
> TelstraOperator: yes of cource
> Simon Fearby: “Yes, with another service provider and I want to switch to Telstra” = (Previous ISP Name Redacted)?
> TelstraOperator: you can add the add on stuiff any time .
> TelstraOperator: Stuff*
> Simon Fearby: nice
> TelstraOperator: Yes correct ,and enter your (Previous ISP Name Redacted) details.
> Simon Fearby: “Connection Type” = Cable Other?
> TelstraOperator: please select other .
> TelstraOperator: As part of your service, your name, address and phone number will be published in the printed and online White Pages directories and available from Directory Assistance. If you don’t want your details published, we offer a private number service called Silent Line free per month. We’ll also block your number so that when you call others they won’t be able to see your number. It’s important to know that a Silent Line alone won’t stop all telemarketing or unwanted calls. Would you like a silent Line?
> TelstraOperator: As part of the Telstra family it’s important to know all the best ways you can make changes and view your account online. Your first stop for all things related to your account is My Account found at: https://www.my.telstra.com.au. Here you can view your accounts, current invoices and make change requests to your accoun
> TelstraOperator: The whole process takes anywhere from 5 to 7 business days to get you connected after you sign-up.
> TelstraOperator: You won’t be charged for any excess broadband usage, however your speed will be shaped to 256 kbps for that month or until you do a data top-up.
> TelstraOperator: Your Telstra Technician will call when they’re on their way. Please allow around 4 to 5 hours for your appointment. You must have : an authorised representative on your account on site and available during your appointment(s), access to all work areas (including any required work permits), access to any service configuration emails that we’ve sent you, access to any relevant usernames and passwords. If your installation requires any non-standard services or equipment, your technician will discuss your options and let you know any extra costs before commencing work.
> TelstraOperator: We offer the option to connect to the nbn network if you’re confident with installing your own devices and if your home set-up is fairly simple, this would be the ‘Self Install’ option. If a standard Professional Installation/ tech visit is required, there will be a charge of $240 (one off). The $240/standard Professional Installation/ tech visit fee is available on a 12 month service repayment option. Additional costs will apply if you have complex cabling requirement
> Simon Fearby: DONE.
> TelstraOperator: There must be a working phone line/cable in the property for Telstra to provide services. If cabling is required, additional charges may incur.
> TelstraOperator: https://www.telstra.com/content/dam/tcom/personal/help/pdf/cis-personal/bundles-c/personal-critical-information-summary-telstra-plans-bundles-MOSC2160.pdf
> TelstraOperator: The above link its for our $79 Critiacl info summary , so you can go throuigh it any time .
> Simon Fearby: how do i pay?
> TelstraOperator: you will get a bil after 30 days .
> Simon Fearby: What about $99 setup fee?
> TelstraOperator: It will add on your First bill.
> TelstraOperator: And from second montyh it will be $79 per month .
> Simon Fearby: Nice.
> Simon Fearby: When will the fibre be connected to the house and router turn up?
> TelstraOperator: After sig up the plan our team will come to your place to set up our service for you, and our team will call you with in 24 hours for the confirmation.
> Simon Fearby: Thanks
> TelstraOperator: Thank you, once you done please pass me the order number /
> Simon Fearby: Today?
> Simon Fearby: So I check email?
> Simon Fearby: ########
> Simon Fearby: What’s next? We’ll process your request within 24-48 hours and contact you to clarify details of your order if required. Your order Order reference number: NA########
> TelstraOperator: NO , OUR team will create a pass word them you can checked the email .
> Simon Fearby: thanks, so that is?
> TelstraOperator: Fantastic,thank you for the order id number, soon you will receive an email and SMS about the package details. and one call fro our team with in 24 hours for the confirmation.
> …
> TelstraOperator: Just to summarise what you have purchased today our $79 copnnet plus plan with NBN
> TelstraOperator: My account As part of the Telstra family it’s important to know all the best ways you can make changes and view your account online. Your first stop for all things related to your account is My Account found at: https://www.my.telstra.com.au. Here you can view your accounts, current invoices and make change requests to your account.
> TelstraOperator: CrowdSupport If you have further questions about your services in the future, I also recommend visiting our crowdsupport page at: https://crowdsupport.telstra.com.au/. This is a digital community providing support and answers to a list of commonly asked questions by our customers. Have a browse and ask a question, there are no bad questions.
> Simon Fearby: Yes, with pay as you go phone.
> TelstraOperator: I hope I have replied all your queries successfully?
> TelstraOperator: Yes correct .
> Simon Fearby: Thanks, can I tell my friends on blog how awesome Telstra are?
> Simon Fearby: https://fearby.com
> TelstraOperator: YES please .
> Simon Fearby: Thanks
> …
> TelstraOperator: It has been a pleasure serving you, please take a few moments to give us some feedback on your experience today. Please Initiate the End Chat Session Now, by clicking the (+) sign, and Select the ‘End Chat Conversation’ and you can also get a copy of our chat transcript by selecting ‘Email Transcript’ button.
> …
> TelstraOperator: Thank you for visiting Telstra, have a nice day.
Summary
> TelstraOperator: After running the serviceability check it was found that Telstra will be able to provide you service via NBN which is the fastest fiber optic based technology we offer, and with our NBN $79 plan you will gte 50 mbps speed.
> Simon Fearby: Do we pay extra for fibre to be installed?
> Simon Fearby: Just to confirm we dont need to pay for the fibre optic trench form the cabinet to the house up our driveway?
> Simon Fearby: When will the fibre be connected to the house and router turn up?
Again I was expecting Fibre to the house.
Continue onto Part 2
WiFi Research
I found this Telstra Wifi Page:
https://www.telstra.com.au/broadband/extras/getwifi
I Downloaded the Telstra home Dashboard App https://play.google.com/store/apps/details?id=com.telstra.wifidiag
House Plan
My Wifi Speeds
Related Links
Advertisement:
Revision History
V8.2 TIO case closed.
V8.1 upload limit removed by Telstra Specialist.
V8.0 Telstra confirmed that NBN visited last week and fixed a fault. Also 14Mb upload OK ok.
V8.0 slow upload speeds remain
V7.9 slow upload speed
V7.8 unscheduled technician visit while I was out.
V7.7 third plan restart?
V7.6 remote fix scheduled.
V7.5 technician vitlsit booked.
V7.4 Update 4th October 2018.
V7.3 the TIO called and asked that the remaining issue is? (I said dropouts, slow uploads and fluctuating speeds). New Telstra case manager will be assigned.
V7.2 slow speeds
V7.1 Upload speeds now 14Mb (20% lower)
V7.0 Created Part 5 (Part 4 was too slow to edit on mobile)
V6.9 the Internet is going down a lot tonight, 6x already.
V6.8 NBN went down, I called Telstra and the automated voice said they can’t find a NBN plan attached to our landline.
V6.7 data slow again?
V6.6 landline back, data stable, no FTTP. Case over?
V6.5 landline and data are back but no services are listed in our account.
V6.4 Telstra landline is still dead, data poor. Talked to Teksta and they cancelled our contract and will reconnect in 6 days.
V6.5 silent case manager.
V6.5 reconnection date changed to 27/9/2018.
V6.4 reconnection date changed to 1/10/2018
V6.3 dead landline still.
V6.2 dead landline and unstable speeds again.
V6.1 router is working video, why send a tech.
V6.0 Local Telstra technician tried to visit (Telstra did not call him to cancel the call). Again Telstra need a working CRM.
V5.9 I requested a new case manager.
V5.8 Telstra cancelled todays technician visit (news to me), Telstra rescheduled to next month.
V5.7 Telstra CEO blocked me.
V5.6 I advised Telstra of the days I will be home for NBN to visit again. Waiting for a confirmation.
V5.5 TIO said they cant help for a few more weeks, Telstra NBN visit appointment issues.
V5.4 Being booted of NBN so they can reconnect us with the old number.
V5.3 Mandatory Telstra visit required to port a landline.
V5.2 Telstra replied to the query about $40/mobthly landline BILL (needed to port our landline)
V5.1 TIO office and asked Telstra to send a bill.
V5.0 Re adding advertisements’s to this blog post to help pay for my mobile data.
V4.9 Splitting the guide into 4 parts (it is too long and I cant edit on my phone).
V4.8 CEO comments
V4.7 microchip details invalid.
V4.6 two more weeks to wait.
V4.5 two months on
V4.4 deadlines passed, escalating.
V4.3 FTTN running very slowly.
V4.2 my desire for FTTP is my fault?
V4.1 Error porting number.
V4.0 50/20 FTTN is back up.
V3.9 replacement router received.
V3.8 Donated $10 USD to the Electronic Frontier Foundation – The leading nonprofit defending digital privacy, free speech, and innovation (to cover any revenue gained from an ad’s in the post sidebar (no ads are in the header or content).
V3.7 Telstra CEO replied on Twitter.
V3.6 TIO added link to Complaint Handling Procedure.
V3.5 mobile quota update.
V3.4 Weekend with no Internet or phone.
V3.3 dead router, no internet or phone.
V3.2 todo factory reset router.
V3.1 No outages nearby
V3.0 No Internet.
V2.9 TIO resolution time expired.
V2.8 TIO complaint update.
V2.7 no reply from Telstra today, added profit fall link.
V2.6 early update on final day of TIO complaint
V2.5 3pm speed test added.
V2.4 Telstra called.
v2.3 Added WiFi MAp and Telstra call details.
V2.2 added 100/40 FTTN 6am speed test
V2.1 added 100/40 FTTN night speeds.
V2.0 added 100 Mbit FTTN
V1.9 Telstra were in touch.
V1.8 added lunch time speed test.
V1.7 added back flip link on 1gb speeds
v1.6 Instability and dropouts tonight
v1.5 Complaint is back to the Executive Customer Contact Team 🙁
v1.4 NBN Co to slow down heavy NBN users?
v1.3 added requested speed test
v1.2 speed test falling well below 50Mb.
v1.1 Telstra received my TIO complaint.
v1.0 Escalated to ACCC and Telecommunication Ombudsman
v0.99 update 2nd August 2018
v0.98 added Links section
v0.97 Escalated to Telstra “Escalated Complaints Group”
v0.96 Next update in 2 days.
v0.95 escalated to Executive Complaints Team
v0.94 added Telstra link
v0.93 added 2nd phone update.
v0.92 added update re phone line.
v0.91 added nbn issues article
v0.9 Draft Post